April 2002

Cover Story

Does The Customer Come First?

Only 4% of unhappy customers complain about bad service; the other 96% go home angry.

Features

Hawaii's Top Accounting Firms

Ranked by number of full-time employees in Hawaii.

Health Inc.

Hawaii Health Care Business Incubator: www.hhcbi.com

Sun, Fun, and Academics?

Summer programs are big, big business for local private schools.

Hawaii's Top Healthcare Organizations

Ranked by 2000 Sales

'Til the cows come home

An old idea with new followers may save hawaii's ailing cattle industry

No Rooms for Rent

Home and Condominum Rents Have Shot Up

Workplace Stress

What are the signs of a stressed-out employee?

Business with a Vision

Where the Rich and Famous Frolic

High-End Home Sales on Lanai Remain Steady for Castle & Cooke Inc.

Selling the Sizzle, Not the Science

Richard Cox, Associate Director of the University of Hawaii Office of Technology Transfer and Economic Development (OTTED)

Fiscally Fit

Companies invest time and money in healthy, happy employees.

The Working Class

Local companies and high school students participate in Hawaii's School-to-Work program.

Departments

Japan Journal: School of Hard Knocks

Dawn Matus, reporting from Tokyo

Road Ahead: Master Baker

Than Quoc Lam, chief executive officer and president of Ba-Le Inc. comes from the school of hard knocks.

Law Watch: Need Headline

Dollars and Sense: How much is too much?

In Focus: High-Touch

Clinton Arnoldus breaks tradition as the first non-Japanese chief of Central Pacific Bank.

Hawaii E-Biz: Service to the Next Level

A Maui-based startup company blends high technology with traditional aloha spirit.

Hawaii E-Biz: A Strange Web Fellow

Local politics jump onto the bandwagon.

Hawaii E-Biz: Moore on Technology

Tom Moore is back in business.

Hawaii E-Biz: Surfwatch

Exceptional E-Commerce, Local Style

Hawaii E-Biz: Q & A with Peter Kay

Peter Kay, CyberCom Inc.

Hawaii E-Biz: How To

IT Security Tips for any business

Hawaii E-Biz: Technique

Dan Cameron, PacificBasin Communications

Hawaii E-Biz: Law of the Line

Trespass to Computer

Letters To The Editor: Mailbag

Letters from our readers

Periscope: Can the Spam

Room At The Top: Hamilton Mccubbin

Chief Executive Officer, Kamehameha Schools

Waves and Wires: Ba-le Goes to Japan

Features: Hawaii's Top Accounting Firms

Ranked by number of full-time employees in Hawaii.

Features: Health Inc.

Hawaii Health Care Business Incubator: www.hhcbi.com

Features: Sun, Fun, and Academics?

Summer programs are big, big business for local private schools.

Features: Hawaii's Top Healthcare Organizations

Ranked by 2000 Sales

Features: 'Til the cows come home

An old idea with new followers may save hawaii's ailing cattle industry

Features: No Rooms for Rent

Home and Condominum Rents Have Shot Up

Features: Workplace Stress

What are the signs of a stressed-out employee?

Features: Business with a Vision

Features: Where the Rich and Famous Frolic

High-End Home Sales on Lanai Remain Steady for Castle & Cooke Inc.

Features: Selling the Sizzle, Not the Science

Richard Cox, Associate Director of the University of Hawaii Office of Technology Transfer and Economic Development (OTTED)

Features: Fiscally Fit

Companies invest time and money in healthy, happy employees.

Features: The Working Class

Local companies and high school students participate in Hawaii's School-to-Work program.