April 2002

Cover Story
Does The Customer Come First? Only 4% of unhappy customers complain about bad service; the other 96% go home angry. Jacy L. Youn

Only 4% of unhappy customers complain about bad service; the other 96% go home angry.

Jacy L. Youn

Features
'Til the cows come home An old idea with new followers may save hawaii's ailing cattle industry David K. Choo
Sun, Fun, and Academics? Summer programs are big, big business for local private schools. Cathy S. Cruz
Selling the Sizzle, Not the Science Richard Cox, Associate Director of the University of Hawaii Office of Technology Transfer and Economic Development (OTTED) Richard Cox
Fiscally Fit Companies invest time and money in healthy, happy employees. Ronna Bolante
Workplace Stress What are the signs of a stressed-out employee? Cathy S. Cruz
Health Inc. Hawaii Health Care Business Incubator: www.hhcbi.com Cathy S. Cruz
Business with a Vision Tom Chapman
Hawaii's Top Healthcare Organizations Ranked by 2000 Sales Cathy S. Cruz
Hawaii's Top Accounting Firms Ranked by number of full-time employees in Hawaii. Jacy L. Youn
No Rooms for Rent Home and Condominum Rents Have Shot Up Jacy L. Youn
Where the Rich and Famous Frolic High-End Home Sales on Lanai Remain Steady for Castle & Cooke Inc. Jacy L. Youn
The Working Class Local companies and high school students participate in Hawaii's School-to-Work program. Ronna Bolante