April 2002

Cover Story
Does The Customer Come First? Only 4% of unhappy customers complain about bad service; the other 96% go home angry. Jacy L. Youn

Cover Story

Does The Customer Come First?

Only 4% of unhappy customers complain about bad service; the other 96% go home angry.

Jacy L. Youn

Features
Hawaii's Top Accounting Firms Ranked by number of full-time employees in Hawaii. Jacy L. Youn
Health Inc. Hawaii Health Care Business Incubator: www.hhcbi.com Cathy S. Cruz
Sun, Fun, and Academics? Summer programs are big, big business for local private schools. Cathy S. Cruz
Hawaii's Top Healthcare Organizations Ranked by 2000 Sales Cathy S. Cruz
'Til the cows come home An old idea with new followers may save hawaii's ailing cattle industry David K. Choo
No Rooms for Rent Home and Condominum Rents Have Shot Up Jacy L. Youn
Workplace Stress What are the signs of a stressed-out employee? Cathy S. Cruz
Business with a Vision Tom Chapman
Where the Rich and Famous Frolic High-End Home Sales on Lanai Remain Steady for Castle & Cooke Inc. Jacy L. Youn
Selling the Sizzle, Not the Science Richard Cox, Associate Director of the University of Hawaii Office of Technology Transfer and Economic Development (OTTED) Richard Cox
Fiscally Fit Companies invest time and money in healthy, happy employees. Ronna Bolante
The Working Class Local companies and high school students participate in Hawaii's School-to-Work program. Ronna Bolante

Features

Hawaii's Top Accounting Firms

Ranked by number of full-time employees in Hawaii.

Jacy L. Youn

Health Inc.

Hawaii Health Care Business Incubator: www.hhcbi.com

Cathy S. Cruz

Sun, Fun, and Academics?

Summer programs are big, big business for local private schools.

Cathy S. Cruz

Hawaii's Top Healthcare Organizations

Ranked by 2000 Sales

Cathy S. Cruz

'Til the cows come home

An old idea with new followers may save hawaii's ailing cattle industry

David K. Choo

No Rooms for Rent

Home and Condominum Rents Have Shot Up

Jacy L. Youn

Workplace Stress

What are the signs of a stressed-out employee?

Cathy S. Cruz

Business with a Vision

Tom Chapman

Where the Rich and Famous Frolic

High-End Home Sales on Lanai Remain Steady for Castle & Cooke Inc.

Jacy L. Youn

Selling the Sizzle, Not the Science

Richard Cox, Associate Director of the University of Hawaii Office of Technology Transfer and Economic Development (OTTED)

Richard Cox

Fiscally Fit

Companies invest time and money in healthy, happy employees.

Ronna Bolante

The Working Class

Local companies and high school students participate in Hawaii's School-to-Work program.

Ronna Bolante

Departments
Japan Journal: School of Hard Knocks	Archive »
Dawn Matus, reporting from Tokyo Dawn Matus
Road Ahead: Master Baker	Archive »
Than Quoc Lam, chief executive officer and president of Ba-Le Inc. comes from the school of hard knocks. Kelli Abe Trifonovitch
Law Watch: Need Headline	Archive »
Jeffrey Harris
Dollars and Sense: How much is too much?	Archive »
Scott Butera
In Focus: High-Touch	Archive »
Clinton Arnoldus breaks tradition as the first non-Japanese chief of Central Pacific Bank. Cathy S. Cruz
Hawaii E-Biz: Service to the Next Level	Archive »
A Maui-based startup company blends high technology with traditional aloha spirit. Cathy S. Cruz
Hawaii E-Biz: A Strange Web Fellow	Archive »
Local politics jump onto the bandwagon. Cathy S. Cruz
Hawaii E-Biz: Moore on Technology	Archive »
Tom Moore is back in business. Tom Chapman
Hawaii E-Biz: Surfwatch	Archive »
Exceptional E-Commerce, Local Style
Hawaii E-Biz: Q & A with Peter Kay	Archive »
Peter Kay, CyberCom Inc. Peter Kay
Hawaii E-Biz: How To	Archive »
IT Security Tips for any business Rick Marine
Hawaii E-Biz: Technique	Archive »
Dan Cameron, PacificBasin Communications Dan Cameron
Hawaii E-Biz: Law of the Line	Archive »
Trespass to Computer Robert Carson Godbey
Letters To The Editor: Mailbag	Archive »
Letters from our readers
Periscope: Can the Spam	Archive »
Cathy S. Cruz
Room At The Top: Hamilton Mccubbin	Archive »
Chief Executive Officer, Kamehameha Schools
Waves and Wires: Ba-le Goes to Japan	Archive »
Kelli Abe Trifonovitch
Features: Hawaii's Top Accounting Firms	Archive »
Ranked by number of full-time employees in Hawaii. Jacy L. Youn
Features: Health Inc.	Archive »
Hawaii Health Care Business Incubator: www.hhcbi.com Cathy S. Cruz
Features: Sun, Fun, and Academics?	Archive »
Summer programs are big, big business for local private schools. Cathy S. Cruz
Features: Hawaii's Top Healthcare Organizations	Archive »
Ranked by 2000 Sales Cathy S. Cruz
Features: 'Til the cows come home	Archive »
An old idea with new followers may save hawaii's ailing cattle industry David K. Choo
Features: No Rooms for Rent	Archive »
Home and Condominum Rents Have Shot Up Jacy L. Youn
Features: Workplace Stress	Archive »
What are the signs of a stressed-out employee? Cathy S. Cruz
Features: Business with a Vision	Archive »
Tom Chapman
Features: Where the Rich and Famous Frolic	Archive »
High-End Home Sales on Lanai Remain Steady for Castle & Cooke Inc. Jacy L. Youn
Features: Selling the Sizzle, Not the Science	Archive »
Richard Cox, Associate Director of the University of Hawaii Office of Technology Transfer and Economic Development (OTTED) Richard Cox
Features: Fiscally Fit	Archive »
Companies invest time and money in healthy, happy employees. Ronna Bolante
Features: The Working Class	Archive »
Local companies and high school students participate in Hawaii's School-to-Work program. Ronna Bolante

April 2002

Cover Story

Features

Departments