April 2002

Cover Story

Does The Customer Come First?

Only 4% of unhappy customers complain about bad service; the other 96% go home angry.

Features

'Til the cows come home

An old idea with new followers may save hawaii's ailing cattle industry

No Rooms for Rent

Home and Condominum Rents Have Shot Up

Where the Rich and Famous Frolic

High-End Home Sales on Lanai Remain Steady for Castle & Cooke Inc.

Sun, Fun, and Academics?

Summer programs are big, big business for local private schools.

Selling the Sizzle, Not the Science

Richard Cox, Associate Director of the University of Hawaii Office of Technology Transfer and Economic Development (OTTED)

Business with a Vision

Health Inc.

Hawaii Health Care Business Incubator: www.hhcbi.com

Workplace Stress

What are the signs of a stressed-out employee?

The Working Class

Local companies and high school students participate in Hawaii's School-to-Work program.

Hawaii's Top Healthcare Organizations

Ranked by 2000 Sales

Fiscally Fit

Companies invest time and money in healthy, happy employees.

Hawaii's Top Accounting Firms

Ranked by number of full-time employees in Hawaii.

Departments