Online Reviews & Customer Service on Social Media: What You Need to Know


May 8, 2013
5:30 pm until 7:30 pm


Online Reviews & Customer Service on Social Media: What You Need to Know


According to The Local Consumer Review Survey in 2012, approximately 72% of consumers surveyed said that they trust online reviews as much as personal recommendations, while 52% said that positive online reviews make them more likely to use a local business.

Whether you are participating in the conversation or not, customers are forming opinions about your business and voicing them online. Great customer service is more than ever crucial to the sustainability of your business, and review sites like Google Places, Yelp, TripAdvisor, Gogobot and FourSquare are making it easier than ever to manage your online reputation and boost positive customer reviews.

Join us and a panel of industry practitioners for an in-depth conversation about why customer review sites are important for the sustainability of your business, why it’s important to respond to reviews, how you can manage the good AND the bad reviews, how to deliver excellent customer service using social media, and more!

Guest Panelists 

Emi Hart, Community Director at Yelp Hawaii

Michael Miller, Director of Sales & Marketing at Tiki's Grill & Bar

Asiana Ponciano, Social Media Marketing Coordinator at Hawaiian Airlines

Mae Russell, Marketing Manager at Aston Hotels & Resorts

Food and beverages will be available to order from Cafe Julia from their new Pau Hana menu. YWCA members receive 10% off Pau Hana menu!

Parking on Richards Street and surrounding area is metered ($1.50/hour), but free after 6:00pm

Parking at ‘Iolani Palace is metered ($1.50/hour), but free after 6:00pm (gate closes at 11:00pm)

Cost $5 until 4/28, $10 after 4/28 or at the door (credit cards only at the door)

Fuller Hall at the YWCA of O‘ahu
1040 Richards Street
Honolulu, HI
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Additional Information

For more information:


Social Media Club Hawaii Chapter

Contact name: Gwen Woltz
Contact email:

We make every effort to ensure the accuracy of this information. However, you should always call ahead to confirm dates, times, location, and other information.