May 8, 2013
According to The Local Consumer Review Survey in 2012, approximately 72% of consumers surveyed said that they trust online reviews as much as personal recommendations, while 52% said that positive online reviews make them more likely to use a local business.
Whether you are participating in the conversation or not, customers are forming opinions about your business and voicing them online. Great customer service is more than ever crucial to the sustainability of your business, and review sites like Google Places, Yelp, TripAdvisor, Gogobot and FourSquare are making it easier than ever to manage your online reputation and boost positive customer reviews.
Join us and a panel of industry practitioners for an in-depth conversation about why customer review sites are important for the sustainability of your business, why it’s important to respond to reviews, how you can manage the good AND the bad reviews, how to deliver excellent customer service using social media, and more!
Emi Hart, Community Director at Yelp Hawaii
Michael Miller, Director of Sales & Marketing at Tiki's Grill & Bar
Asiana Ponciano, Social Media Marketing Coordinator at Hawaiian Airlines
Mae Russell, Marketing Manager at Aston Hotels & Resorts
Food and beverages will be available to order from Cafe Julia from their new Pau Hana menu. YWCA members receive 10% off Pau Hana menu!
Parking on Richards Street and surrounding area is metered ($1.50/hour), but free after 6:00pm
Parking at ‘Iolani Palace is metered ($1.50/hour), but free after 6:00pm (gate closes at 11:00pm)
|Cost||$5 until 4/28, $10 after 4/28 or at the door (credit cards only at the door)|
Fuller Hall at the YWCA of O‘ahu
For more information:Sponsor:
Social Media Club Hawaii ChapterContact name: Gwen Woltz
Contact email: firstname.lastname@example.org
We make every effort to ensure the accuracy of this information. However, you should always call ahead to confirm dates, times, location, and other information.