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2012 Hawaii's Top Employers Profiles

(page 12 of 30)

First Hawaiian Bank

A s Hawaii’s oldest and largest financial institution, First Hawaiian Bank has more than 150 years of growing with a changing Hawaii, while remaining kamaaina at heart as a business built on relationships and trust. With nearly $16 billion in total assets, 63 branches in Hawaii, Guam and Saipan, and 2100 employees, FHB has a well-earned reputation as a solid and stable full-service bank.

First Hawaiian Bank’s relationship bankers provide clients with a high level of customer service and solutions to meet their financial needs in the areas of retail banking, estate planning, investments and insurance.

“The heart of FHB’s customer excellence is our team philosophy,” says Bob Harrison, First Hawaiian Bank’s president and chief executive officer. “Employees share the “5 Cs,” a set of five core values that guides how they relate to individual customers and to each other: Character, Cooperation, Competitiveness, Caring and Confidence.

“We see these values at work every day. Our people pull together across departments, strive to surpass department goals, donate and volunteer, and work with solid knowledge to benefit our customers and our community,” Harrison said.

First Hawaiian, in turn, raises the bar in supporting its employees. “We recognize and appreciate the diversity and different life stages of our employees and their families,” explains Iris Matsumoto, executive vice president in charge of the bank’s Human Resources Division. “FHB’s special, family-friendly benefits range from free yearly health screening and company matching dependent care reimbursement for children and elderly relatives to three fitness centers, two dining facilities and free use of the Lokahi Lanai for family gatherings at the First Hawaiian Center headquarters.”  Given this culture and level of benefits, it’s not surprising to learn that the bank’s average employee tenure is approaching 15 years.  In fact, in 2012 50 employees will celebrate 40 years of service, while two employees will be recognized for 50 years of service.

“We take pride in our legacy of supporting the health, social and cultural well-being of our community to ensure an economically viable quality of life in Hawaii,” says Matsumoto. In 2011, the bank’s in-house employee giving campaign, called “Kokua Mai,” raised more than $575,000 for local charities with 96 percent employee participation. FHB is the largest corporate contributor to charity in Hawaii with over $2.5 million provided in community support in each of the past two years.

As one of Hawaii’s largest companies, FHB encourages employee advancement, career change and professional development. “Every individual brings unique talents to our team. We take the time to find the right place for each one to thrive at FHB,” says Matsumoto. The bank recently established an in-house program to offer opportunities for homegrown talent to expand career path horizons for professional growth that includes leadership development and professional advancement.


(808) 525-8798
Human Resources Division
999 Bishop Street
Honolulu, HI 96813

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