Hawaii Business Meeting, Events & Travel Planning Guide
(page 2 of 2)
Hilton Waikiki Beach Hotel
The recipe for business success is to take good care of your customers and your employees. It’s important to build relationships with customers and employees thru events that engage and reward them. From corporate rollouts and training seminars, to board meetings, holiday parties, balls and celebrations, where you host an event and how you manage it can speak volumes on how you value those relationships.
If you are planning for your next company event and don’t know where to turn for assistance, it’s best to look for people with vast experience that you can trust, who will be a true partner that understands your goals and needs. The staff at the Hilton Waikiki Beach on Kuhio recognizes your needs and works hand in hand with you every step of the way.
“Our personal attention allows us to connect with customers, which leads to us not only gaining their trust, but also, more importantly, to maintaining it. We really want the best outcome for all our clients’ events, meetings and functions at our property, and we work with them to understand their needs, goals and desires,” says Terra Montero, Director of Catering.
"Our personal attention allows us to connect with customers, which leads to us not only gaining their trust, but also, more importantly, to maintaining it. We really want the best outcome for all our clients’ events, meetings and functions at our property, and we work with them to understand their needs, goals and desires."
Terra Montero, Director of Catering at the Hilton Waikiki Beach
This personalized attention can make all the difference. “We engage all of our employees/team members during the planning/logistics process so they’re familiar with each group,” Montero says. “By doing this, each team member who touches the group has a sense of ownership and takes pride in servicing their needs. It’s truly a win-win that provides great results for our clients’ events.”
Having a versatile property with numerous options for various types of events is the key. The function/meeting spaces can accommodate events of all sizes, from 5 guests to 800, with locations both inside and outside. With the various space options, they can also customize needs within particular price ranges to accommodate all event budgets.
“The beauty of the hotel is our versatility. Our flexible indoor function space allows for groups to hold a central meeting with additional breakouts, and our very chic, hidden gem, Altitude@37, sits on our top floor boasting stunning ocean views high above Waikiki. The garden and gazebo lawn provide a serene setting. There are many wonderful options for outstanding outcomes,” says Kim Oshiro, Senior Catering Manager.
Beyond the property’s physical aesthetics, which have been wonderfully renovated in recent years, customers can enjoy the security of knowing that true professionals are caring for them.
“We are fortunate that our catering and banquets team is made up of people who are veterans in the hospitality industry. Our clients tell us we know how to do it right, and make a positive and memorable impression,” says Joann Dicion, Event Service Manager.
The Hilton Waikiki Beach on Kuhio team recognizes many of the intricacies that accompany a group event, including convenient in-and-out access, customized menu options, and the special touches that really add that unique flare to make a most memorable and successful event.
Dave & Buster’s
The word is getting out that this popular Ward Entertainment Center attraction is much more than a pau hana and weekend hot spot for the under-30 crowd. Hawaii’s only Dave and Buster’s, one of 67 nationwide, enjoyed a 9 percent increase in group event sales from 2011.
We are seeing more international groups coming to Hawaii who are looking for an American experience and are choosing to use our venue as part of their incentive program for their attendees. Teambuilding events are still very popular for building company morale.
Kendra Murray, Special Events Manager at Dave & Buster’s
“Corporate and social market sales helped us exceed our overall sales goal by 9 percent in 2012, which allowed us to have the second highest revenue in the company, slightly behind our Times Square location,” says Kendra Murray, special events manager for the Kakaako facility. Murray says the last quarter of 2012, boosted by holiday and end-of-the-year events, was especially robust with a mix of events and meetings to put the group sales market on a definite upswing into 2013. “We are seeing more international groups coming to Hawaii who are looking for an American experience and choosing to use our venue as part of their incentive program for their attendees. Teambuilding events are still very popular for building company morale,” says Murray.
Murray sees that companies are willing to go off-site to their facility for team-building and employee appreciation events. “We’re also seeing more companies book our Mystery Dinner Theatre event as a fun employee team-building event.”
While local companies dominate Dave and Buster’s events bookings, Murray is seeing an up-tick in West Coast companies with regional offices in Hawaii willing to travel to the islands for corporate events that take advantage of D&B’s private event spaces and unique combination of food, beverages and games all on one site.
“We’re also seeing more companies book our Mystery Dinner Theatre event as a fun employee team-building event to have staff teams solve the whodunit,” adds Murray.
Murray and her team of event planners offer a menu of team-building activities as well as versatile event spaces able to accommodate groups from 10 people to a full buy-out of facility. For a number of local organizations that regularly use Dave and Buster’s to bring branch and regional site staff together for quarterly or annual meetings, the facility offers.
Do you like what you read? Subscribe to Hawaii Business Magazine »