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Hawaii's Top Employers 2013: First Hawaiian Bank

In 2012, 98% of all First Hawaiian Bank employees donated generously to local charities through the bank’s Kokua Mai program.

Relationships are one of the most important things in life. At First Hawaiian Bank, relationships are central to everything they do.

“We are a relationship bank in every sense of the word,” says Iris Matsumoto, executive vice president of the human resources division. “We take care of our employees, our customers and the communities in which we live and work.”

To take care of employees, First Hawaiian Bank, which has been serving its customers and the community g since 1858, goes beyond standard health insurance benefits to offer discounts on banking services as well. They also offer discounts at the company fitness centers, on-site health assessment screenings, as well as subsidies toward public transportation and child and elder care.

“We try to create a work environment that is both personally satisfying and professionally rewarding,” Matsumoto says. “If people feel like they are growing as individuals as well as professionals, we find that they are more likely to stay in their jobs.”

It’s a formula that has worked well for the company, which has one employee with more than 50 years of service and another 92 employees with more than 40 years.

“When we first had a family, the bank came up with a benefit called ShareCare, which reimbursed employees for qualified day care expenses up to a certain threshold,” says FHB employee Tricia Lee. “The cost of living in Hawaii is so high, and with most families, both husband and wife work. This made a benefit like ShareCare so very valuable and something that I had not experienced at any other employer.”

Things like this contribute to the culture of care instilled in First Hawaiian Bank.

“We work together for the benefit of our customers, the community and each other,” Matsumoto says. “We share in each other’s successes and work together during the challenging times. Working together as one team, we can accomplish a lot.”

And they have the numbers to prove it. Working together on community service, First Hawaiian Bank gave more than $2.5 million to charity in 2012, making it one of the largest corporate contributor to charity in Hawaii. Employees also voluntarily participate in an internal giving campaign called Kokua Mai that benefits nearly 30 charities in Hawaii, Guam and Saipan. In 2012, 98% of all employees voluntarily raised over $600,000 toward this effort.

The approximately 2,100 employees also epitomize the company’s core values.

“We call them the five C’s: Caring, Character, Cooperation, Competitiveness and Confidence,” Matsumoto says. “We follow these values in everything we do, from hiring people who share in these values to working with customers who exhibit the same values.”  


(808) 525-8798
Human Resources Division
999 Bishop Street
Honolulu, HI 96813

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