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Hawaii's Top Employers 2013: ProService Hawaii

Top row, left to right: Sheri Darnell, Ryan Marugame, Lisa Hasebe, Ben Ancheta, Carney Kim, Renee Yasutomi. Bottom row, left to right: Lauren Akisada, Hailey Ryon, Angie Nakasone, Paula Yuen.

Hawaii’s BEST HR administration firm is one of Hawaii’s BEST places to work!

Coincidence? No.

But it is pretty simple. ProService believes that happy, motivated, well-compensated employees with a shared mission are the key to success in business. Satisfied clients, winning innovation and long-term growth all flow from employees who love their work.

So how does ProService bring out the best in its employees and maximize their potential?

Starting with A-player talent is a crucial first step. Executives spend up to 10 hours with a candidate during the hiring process. Hiring the exact right person for the job sets the stage for long-term employee success and satisfaction.

Top row, left to right: Erik DeRyke, Jordan Wong. Bottom row, left to right: Brittany Parsons, Lori Lamug.

The company fosters a team spirit of mutual support and encouragement. The “ProStars” program lets employees nominate their co-workers for a winning attitude or a job well done. Each month ProStars are honored with a lei and $100 gift certificate.

They also generate creative internal promotions to boost morale and productivity and celebrate success. Take the recent “The Prize in Sight: The GRAND Edition,” modeled after a popular game show. It rallied the company around a single, clear goal, challenging to achieve but with a significant reward: reach it and earn a company-paid gala getaway. Individual recognitions were made via co-worker nominations, while company-wide recognition was given as milestones were reached. When they made the big goal (and indeed they did!), employees earned the GRAND gala, a company-wide staycation at Ko Olina!

Clear, measurable performance incentives at the team and individual level keep employees motivated as well. These incentives are attainable, transparent, significant and meaningful. ProService employees who refer a successful hire receive a $1000 bonus. Those who refer new clients are also rewarded. Client service teams receive a percentage of the company revenue based on key performance indicators. This connects employees’ daily efforts to the broader company goals, ensures periodic coaching and growth, and rewards high performers.

ProService believes community involvement contributes to fulfillment on the job as well. Above and beyond just writing a check, community service is part of the corporate culture, from the top down, and employees are encouraged to give back as part of their regular workday.

It’s simple. Happy employees are good for business—and that’s good for everyone.


(808) 394-8878
6600 Kalanianaole Highway, Suite 200
Honolulu, HI 96825

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