Hawaii's Top Employers 2013: Toshiba Business Solutions
(From left to right) Back row: Jeff Vierra, Keith Ischer, Michael Koran, Bradley Griffin, Blake Gammel
Writer: Faith Geronimo
“Leading Innovation” … the tagline of Toshiba Business Solutions not only describes us as a technology company, it also provides a glimpse into our company culture. Toshiba’s management and employees innovate to differentiate beyond their product offerings. It makes for an exciting work environment in which employees are recognized as the key to the company’s success. It’s what makes Toshiba a great place to work.
“Today, technology is available to everyone and changing rapidly. It’s the great equalizer. Your competitor can have a similar offering. We constantly ask ourselves: What will get the customer to partner with us … stay with us? Without a doubt, our biggest and most important differentiator is the employee,” says President Renee Gomes.
Incorporated in 1993 as Hawaii Business Equipment, Toshiba is reknown in the copier industry for exemplary customer service and business practices. This is achieved through continuous training, a genuine interest in learning from feedback, corporate citizenship and providing a strong extended ohana.
Toshiba has continuously provided training that facilitates transformation both professionally and personally, since the 1980s. And year after year, the company sees the benefits as employees use their training to infuse the company with ideas that enhance the customer’s experience and loyalty.
The company places a high value on customer feedback and uses it to improve operations. Employees at Toshiba take pride in participating in cross-departmental Kaizen groups because over the years they have seen many of their inspirations become reality, creating job satisfaction and a sense of ownership.
Team Kokua is the company’s Kaizen group that coordinates fundraising activities and the selection of charitable organizations that the company will work with. Employees at Toshiba look forward to community service opportunities because they know it makes a difference and it’s fun.
Leigh-Ann Iha, Vice President of Finance/Administration, describes an organizational culture that deeply values and supports families. “We understand that life does not just revolve around work. Employees know that if something is going on or if there is an emergency, we are always there to help in any way we can.”
Add in great pay, generous benefits and schedule flexibility and it’s easy to see why Toshiba makes the Best Places to Work list, but Gomes is clear on why she thinks Toshiba is a great place to work. “It’s the employees. Management provides the foundation and frame to build a house … then they turn it into a skyscraper.”
590-A Paiea Street
Honolulu, HI 96819
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