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Leaders in Innovation

(page 2 of 6)

Jeff Coomans
Sr. Manager,
New Product Development,
Hawaiian Telcom

Ryan Miyamoto
Sr. Manager,
Next Gen Business Products,
Hawaiian Telcom

Michael Miranda
Sr. Manager, Managed
Services, Hawaiian Telcom

Hawaiian Telcom is the islands’ most trusted name in providing innovative voice, data, wireless and security solutions. “We’re constantly evolving to stay ahead of the curve,” says Jeff Coomans, Senior Manager of New Product Development. “And we help our customers by taking care of their time intensive day-to-day IT tasks, which frees up their time for more productive activities.” More and more businesses are switching to hosted services (commonly known as “cloud services”), a business and IT trend that is here to stay and is proving to be more cost effective and efficient in the long-term. Cloud services allow customers to access their files and applications via a hosting service rather than through their own servers, which can be costly to upkeep.

Hawaiian Telcom provides an affordable, innovative and scalable end-to-end solution for businesses of all sizes looking to outsource their infrastructure: the Business All-In-OneSM bundle. The package unifies high-performance broadband internet with hosted voice services, allowing businesses to stay connected while being more mobile. One example is the opportunity to receive voice mails directly to your inbox. This ensures fewer missed calls (and, subsequently, fewer missed opportunities) while allowing employees to be more flexible. In a work climate where employees are increasingly encouraged to BYOD (bring your own device) to work, the Business All-In-OneSM bundle is setting the new standard for business as usual. Best part: even the state-of-the art equipment is included and installed (for free) as part of the package.

“Collaboration and communication are necessary to thrive,” says Ryan Miyamoto, Senior Manager of Next Generation Business Products at Hawaiian Telcom. “We create the optimal tools and environment needed to collaborate and communicate with customers. Businesses become innovators when they upgrade the set of tools they use to do this.” Such changes will not make in-house IT departments obsolete, points out Miyamoto, but merely allow technical departments to focus their time and attention on improving their company’s legacy products, applications, and other technical processes.

Polycom Soundpoint  IP VVX500

Hawaiian Telcom has worked tirelessly over the years to build a solid reputation in the business community and their hard work has paid off. Excellent customer service along with high-tech security, a reliable network, and 24/7 technical support equates to a solid experience that Hawaiian Telcom customers have come to expect. “And there’s nothing more we like than to meet and exceed expectations,” adds Michael Miranda, Senior Manager of Managed Services.


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