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Best Places to Work - Large Companies

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Central Pacific Bank

Company:Central Pacific Bank
Address:220 South King Street Honolulu, HI 96813
Year Founded:1954
Number of Full-time Employees:783
Overview:Central Pacific Bank was established in 1954 through a grassroots effort by WWII veterans to serve the needs of small businesses in Hawaii. By following its guiding principle of being loyal to its customers and the community, Central Pacific Bank has become Hawaiis premier community bank with $5 billion in assets, 38 branches and almost 100 ATMs statewide.
CEO:Clint Arnoldus
Status:Publicly Held
Number of Part-time Employees:62
Average Annual Salary - Exempt Employees:$60,806
Average Annual Salary - Non-exempt Employees:$23,730
Number of Job Applicants:1,315
Number of Hires (Last Fiscal Year):299
Voluntary Turnover:28.40%
Female Employees:603
Percentage of Female Employees:71%
401(K) or 403(B) Match:Yes
Percentage of Match:100% of first 4%
Average Hours Training Offered per Year:50
Number of Paid Company Holidays:
Number of paid vacation and personal days:10
Interesting Fact:The mission of the BankOs EmployeesO Club is to promote and sustain a positive morale, which in turn will create a positive and fun environment. In order to carry out this mission, the EmployeesO Club coordinates events for employees, their families and friends. Events include an annual picnic, U.H. sporting events and a holiday party.
Best Practices #1:Service Pride Program - is a Service Quality Program designed to recognize and reward employees who go above and beyond to deliver exceptional service to an employee, business-retail customer and-or to the community. Program Goals and Objectives: The goals of this program is to reinforce the importance of exceptional-superior customer service as well as reward individuals-teams for their efforts and performance when going the extra mile. All employees are eligible to participate and must have a satisfacory performance evaluation. This program supports our vision of being recognized as teh best community bank serving Hawaii. The objectives of the program are to: 1) Improve Quality Service Performance 2) Recognize Service Champions throughout the organization. Winners are selected based on exceptional service the employee or team has delivered in a particular situation, the degree of ooing the extra mile and the overall impact as a result of their efforts. The award will not be based on the employees overall service record. However, this may be a consideration in the final selection process. Service Quality Department administers the Service Pride Program. There are three awards categories under this program: 1. Execptional Service to an External Customer 2. Execptional Service to an Internal Customer 3. Execptional Service to the Community Nominees for all categories will be evaluated based on teh following criteria: 1. Initiative 2. Creativity 3. Degree of Difficulty-Challenge 4. Degree of Success and Overall Impact 5. Overview of the Individual-Team Service Standards at the highest level with Kinaole. Selection Process - A cross-functional committee composed of CPB employees will evaluate the nominations and select the winners quarterly. Awards - Quarterly winners will be awarded the following: A Service Pride Pin A Service Pride Award Picture in the Ohanaline Newsletter Quarterly award winners will be invited to a Quarterly Service Pride Luncheon and are eligible for the annual Pinnacle Award Program - Gold and Silver Level. They will be awarded a Trophy or Plaque at the Annual Chairmans Circle Awards Event as long as they are still employed and are not on probation at the time.
Best Practices 2:Banking School - Managers nominate who they believe posses the leadership skills and show strong initiative and commitment to the Banks mission and goals. Candidates in lthe program attend a 2-3 year management-training track at a selected college on the mainland. The organization uses this program to develop a bench of leaders to supports its succession plan. Central Pacific Bank Loyaltymasters-The Bank sponsors a corporate Toastmasters club. Employees learn valuable leadership and communicatio skills while enjoying the company of fellow employees. The club recently achieved the Distinguished Club Award for achieving a number of tasks. Hawaii Employers Council (HEC)- All new supervisors are encouraged to complete the HEC Supervisory Series. Topics range from basic supervision skills to investigation and documentation. Management Associates Program - Through this challenging and rewarding program, Management Associates are exposed to the knowledge and sk
Differentiating Practice:
Map:Click to map the location of Central Pacific Bank