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The State of Hawaii's Plan to Modernize its Medieval Tech Systems

Correcting 40 years of underinvestment

(page 2 of 2)

This wall chart shows the state’s 220 business functions and services spread across 35 distinct lines of business.

Photo: David Croxford



Number of “systems” used today by the state’s government, which includes software, solutions and applications (but not hardware).


Number of systems planned for 2022.



State’s IT Plan

Hawaii’s 12-year IT/IRM Transformation plan runs to more than 1,400 pages. The executive summary alone is 10 pages. The overall plan has 11 top priorities, which are listed here after being translated as much as possible from techno-talk into English:

1. Smart Planning
Standardize common programs across departments to provide better service to citizens, reduce paperwork, increase access to files for employees and managers, provide up-to-date information and create reliable IT support.

2. Tax Modernization
Expand use of electronic tax filing, electronic payments and better analytics while improving integration with other departments.

3. Health
Align with federal Patient Protection and Affordable Care Act (Obamacare).

4. OneNet
Leverage Internet, wireless and mobile technology to provide citizens and government “anytime, anywhere” service.

5. Computing Environment
Standardize computer configuration and hardware requirements across government to simplify procurement, improve service and provide for regular upgrades.

6. Data Center
Build network of five data centers, distributed across the Islands, to provide backup, disaster recovery and “always on” service.

7. Security
Create proper IT security.

8. Mobile
Create standards and tools for mobile services.

9. Collaboration
Make it easier for ordinary people to use modern communication and information technology anytime, both inside and outside government.

10. Open Government
Establish state website to share data within government and with the public.

11. Broadband
Provide everyone in Hawaii with access to high-speed Internet service.

Full plan and other reports at



Photo: David Croxford

Cost of Change

The state’s IT transformation plan offers three cost scenarios, based on a percentage of overall state government spending (including operating and capital budgets):

1.4% How much the state spent on IT on average over the past 30 years. That was about $150 million in the last fiscal year.

2.5% Amount OIMT is seeking for future years. That amounts to about $280 million in the next fiscal year.

3 to 5% Recommended best practice, according to consulting firm Gartner Research.

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