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SmallBiz Resource Guide

Big opportunities for small businesses

     Photos: iStock

Many small businesses were in survival mode in 2010, staying afloat by being creative and doing more with less while holding true to their vision. As it turns out, one of the key ingredients to success, especially among small businesses, is sharing resources and helping each other.

With the recent surge in tourism, Hawaii’s small business movement is poised for growth in 2011. This year small business owners will be expanding their horizons, improving communications, creating a website, hiring more employees, opening new offices, purchasing new equipment or going green — and being more prosperous.

This guide is intended to give business owners a leg up on where to find the money to expand, business solutions, the most qualified employees, comprehensive yet inexpensive health care, ways to save money on moving goods, and to keep business travel costs low. By partnering with each other, small business owners can turn big profits in 2011.


SmallBiz Communications Solutions

Oceanic Time Warner Cable Business Class
Who to call: (808) 625-8510

Behind every successful small business is a top notch Internet service provider.

Small business owners understand that an investment in technology will help their business grow. “If they grow, we grow,” says Cyrus Driver, vice president of the Business Class division at Oceanic Time Warner Cable.

“We understand what small business owners need to grow their business,” says Driver. “And we want to partner in their success. It’s an evolutionary process — after all, 70 to 80-percent of our revenue comes from taking care of small and medium businesses.”

With Internet access from Time Warner Business Class, you can send and receive emails with large attachments, download files quickly, transfer data in a snap and view Web pages instantly. From reliable high-speed Internet, business phone service and cable TV, to website management and wireless service, Driver says Oceanic Time Warner’s variety of business bundles offer affordable ways to get exactly what you need.

“We handle the Internet connection, networking, video connections, phone service, and keep all of that humming so that the small business owner can focus on growing their business,” says Driver.

“We understand that the needs of a small business owner are the same as those of a large business, so we offer the same technology, the same managed security, the same stability and services and the same customer care,” he says. “Our quality of service is exactly the same as for large businesses, but packaged affordably, for the small business budget.”

Get the competitive advantage Oceanic Time Warner Cable’s communications systems and 24/7 tech support. Be part of a winning team.

SmallBiz Staffing Services

Olsten Staffing
Who to call: (808) 523-3313

For more than 50 years, Olsten Staffing has been recruiting and interviewing to find great candidates to fill positions — temporarily or permanently — for small businesses.

“The business actually started in the late 1940s when a business colleague of Mr. Olsten needed a person to cover when his secretary was going on vacation,” says Signe Godfrey, president of Olsten Staffing. “Small businesses still have that need today.”

Of course, in a large business, there are plenty of people who can cover in those situations. But small business needs are unique, and Olsten understands those needs.

Today, Olsten offers short-term employment, temporary-to-hire or outright hire positions, while offering their tried-and-true expertise in the field of recruiting, interviewing, going through resumes and reference checking — all part of the package they offer.

“We are constantly interviewing people,” says Godfrey. “We have a large pool of qualified candidates to pull from, we do executive recruiting, and we know how and where to recruit.”

Most small businesses, especially in times of an economic downturn, are learning to do more with less. With no human resources department, it is often the additional management responsibility to hire when positions become vacant.

Olsten has employment expertise in nearly every field today. The company’s bank of qualified personnel can fill many positions, including legal secretary, paralegal, accountant, data entry, managers, office managers, sales people, project managers, structural and mechanical engineers, architects, CAD operators, security and IT services and many more.

Olsten also can offer versatility in personnel management when workload does not justify full-time hire or in cases of seasonal periods of increased productivity when additional manpower might be needed on a cyclical basis.

SmallBiz Moving & Transportation Services

Pacific Transfer, LLC
Who to call: Travis Nekota (808) 676-9120

When it comes to servicing their customers, small business owners can learn from the big guys —and can rely on Pacific Transfer. With its loyal client list of retailers and transportation companies such as Atlas Van Lines, Walmart Stores, Safeway, Sears, Longs Drugs, K-Mart and Toys R Us to name a few, Pacific Transfer is a leader in Hawaii’s moving and transportation market.

“We pride ourselves in offering the same level of service and attention to detail for each and every customer we work with — regardless of size,” says Travis Nekota, sales manager for Pacific Transfer’s Moving Division. “We provide container hauling for customers who have 300 containers a month, as well as for those who have only two a month. Our Moving Division works with customers having 1,000 pounds of household goods to move, and others with 120,000 pounds of goods. We’ve performed relocations for office and industrial clients with two employees and those with 200 employees. No move, be it a large office and warehouse move or a one-bedroom Waikiki apartment, is outside of our capabilities and we firmly believe every move deserves our best effort.”

Founded in 1978, this local, family-owned, transportation giant maintains Hawaii’s most modern fleet of vehicles consisting of more than 100 trucks and trailers and has a dedicated staff and management team numbering in excess of 120 people.

The company slogan, “Miles of Trust Behind Us,” reflects Pacific Transfer’s core philosophy to offer reliable service at reasonable prices while maintaining decades-long relationships with its many clients.

According to Nekota, Pacific Transfer’s truck-mounted, real-time GPS tracking systems, leading-edge dispatch and billings systems, and web-based tracking and documentation tools are what really set them apart from their competitors.

“We offer 7-days-a-week, 24-hour trucking, freight and moving services and can schedule any requested service on short notice,” he says.

“There is no moving or transportation service that we cannot provide and, working with our strategic partners, we are capable of arranging services anywhere in the world,” Travis says. “We have facilitated moves from Maine to Samoa.”

Customers, both big and small, trust Pacific Transfer with their transportation and relocation needs.

SmallBiz Banking/Lending Services

Hawaii National Bank
Who to call: (808) 528-7711

Hawaii National Bank is a community bank providing highly personalized service through 13 conveniently located branches on Oahu, Maui and Hawaii. The bank has 50 years of experience in serving Hawaii’s individual account holders and locally-owned, closely-held businesses.

Hawaii National Bank has earned a reputation for excellent service to small business by offering world-class financial resources, a customer-oriented approach and local loan decisions. The bank offers a range of products tailored to the needs of each business account holder, including: Business debit and credit cards, lock-box arrangements, direct deposit, automatic payroll, and merchant accounts with hands-on training and no hidden costs.

“At Hawaii National Bank, building close relationships and providing value-added support is the way we do business,” says Bryan Luke, Executive Vice President at Hawaii National Bank. “We have an experienced leadership team that provides continuity and decision making on business loans with fewer layers and quicker turnaround for loan approval.”

The bank’s specialized loan programs are ideal for purchasing additional equipment, making office improvements or refinancing an existing loan. Features include savings on banking services, such as checks and online banking with cash management, and flexible draw and repayment terms.

“Hawaii National Bank offers loan products and programs specially designed to assist Hawaii’s business professionals, such as food retailers, medical professionals and certified public accountants,” says Luke. “We are also proud to be a Preferred Lenders Program (PLP) designated lender for U.S. Small Business Administration (SBA) guaranteed lines and loans, and a preferred loan provider for the U.S. Department of Agriculture (USDA).”
Hawaii National Bank offers a range of innovative loans and products tailored to the needs of each business account holder. For more information on products and services designed for businesses, stop by the nearest branch or simply visit the bank’s online branch — it’s always open: HawaiiNational.com.

SmallBiz Travel Services

Avis Rent A Car
Who to call: Hawaii Sales Office (808) 840-5525

Business travel expenses don’t have to be exorbitant when renting a car.

Members-only discounts and business services offered by Avis Rent A Car include up to 25 percent off rentals, monthly billing, double rewards for the first 90 days, and a dedicated local sales staff with an average of 26 years of rental car experience.

For the fifth consecutive year, more than 180,000 travel professionals across the globe have voted Avis Rent A Car the “World’s Leading Business Car Rental Company” for excellence in employee and customer satisfaction, business performance, innovation and creativity.

“What might come as a surprise to business customers, is the fact that with our Avis Preferred program, we offer each renter a Free Day Rental after only four qualified rentals,” says Gordon Umi Kai, Regional Sales & Marketing Manager at Avis Budget Group. “There is no registration fee for our frequent renter program — just contact our local sales and marketing office at (808) 840-5525, to receive the registration form by fax or email.”

Business travelers can make every dollar count towards business program points, earning a reward day for every qualifying car rental day, or miles on airline/hotel frequent traveler programs.

“Another program designed for small companies with outside employees is called ‘Applicant’ allowing an employee to rent without a major credit card by having all charges billed back to the company or charged to a single company card,” says Kai. “If these programs aren’t simple enough, we can tailor a program to suit most any small business.”

Avis’s low rates are always competitive. And there are pricing advantages to joining Avis Preferred.

“Small businesses can ensure that their rates stay constant year-round by joining our Avis Preferred program. They know the rate will be held for them during the busy periods when demand goes up,” says Kai. “We live by our motto, Trying Harder, and we do.”

Avis provides business and leisure customers with a wide range of services at approximately 2,200 locations in the United States, Canada, Australia, New Zealand and the Latin American/Caribbean region. It is one of the world’s top brands for customer loyalty. For fast, convenient and dependable cars, Avis delivers.

SmallBiz Healthcare Services

Who to call: (808) 591-0088

A small business owner’s biggest challenge is affordable health care.

In 1989, HMAA was founded by health care executive Arnold Baptiste, Sr., with a vision of providing Hawaii’s small businesses — the heart of the state’s business community — with quality, affordable health plans.

HMAA has built a reputation as the leading provider of health insurance benefits for small businesses, and has acquired the experience, expertise and capacity to provide superior health benefits for mid-sized and large businesses as well, offering medical plans with the lowest out-of-pocket maximums as well as dental, prescription and vision plan riders, even alternative coverage that includes acupuncture, chiropractic and naturopathic care.

“HMAA is the only health insurance company in Hawaii that covers naturopathic medicine,” says John Henry Felix, chairman, president and CEO of HMAA. “As studies show the people of Hawaii seek alternative treatments at a greater rate than the rest of the country, HMAA provides members with comprehensive medical plans that include alternative benefits. This affords members the opportunity to benefit from a holistic approach to health care, if they wish.”

HMAA’s competitive rates help business owners keep the cost of doing business in Hawaii down. The company now has more than 42,000 members.

HMAA’s tradition of giving back to the community is written into its charter and has been woven into the company’s DNA from the very beginning. HMAA sees healthy communities as inseparable from healthy living and healthy families, so it seeks to nurture the community by giving generously each year to support charitable and nonprofit organizations.

As a company devoted to people’s health, it allocates much of that support to organizations that promote and protect health, including the American Cancer Society, American Diabetes Association, American Lung Association, American Heart Association and the March of Dimes.

An extensive provider network, including coverage when traveling to the mainland and exceptional 24/7-customer service is what makes HMAA the health care provider of choice for small business owners. 


Small Business Resource Guide Listing

Avis Rent A Car
(808) 840-5525

Hawaii National Bank
(808) 528-7711

(808) 591-0088

Oceanic Time Warner Cable Business Class
(808) 625-8510

Olsten Staffing
(808) 523-3313

Pacific Transfer, LLC
(808) 676-9120

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