Everyone Acts Small in Local Banking
Unlike the Mainland, even big guys want to be ‘community banks’ here
(page 1 of 3)
Illustration: Scott Thigpen
Sometimes, it doesn’t make sense to be the biggest bull in town.
That’s the theory around the country, at least, as smaller community banks, savings and loans, and credit unions insist that they are different, and better for individuals and small businesses, than the big banks.
“Unlike those big guys,” the smaller banks say, “we don’t deal in exotic financial instruments. We tend to loan and invest conservatively. We know our customers and we know our community.”
The pitch makes sense, considering the troubles faced by mega-enterprises such as Washington Mutual and Bank of America, not to mention the multiheaded financial giants perched on Wall Street.
In Hawaii, however, when that pitch is made, it is made more subtly, and there appears to be two reasons for that:
• First, the financial services firms in Hawaii have largely settled into niches. Most firms have a defined share of the market and tend to keep to that territory, engaged in a quiet “friendly rivalry” with the others.
• Second, the biggest players – and here we refer primarily to First Hawaiian and Bank of Hawaii – go out of their way to project small-town, homegrown and community-minded images. Harry and Myra would never bank with some impersonal behemoth.
But it is not just image. These banks are far more likely to be deeply involved in community affairs – including local politics – than most of their Mainland counterparts.
“They may be overgrown community banks, but they are very active in the community,” says D.B. “Nick” Griffin, commissioner of financial institutions for the state. “They sponsor teams, they have contests, their branch managers have proprietary interests in the community.” In fact, says Griffin, “All the banks in Hawaii, by mode of operation and tradition, are community banks and that might play out more strongly here than it might on the Mainland.”
That said, the smaller banks in Hawaii are more than willing to accept new customers who have watched the travails of Citibank and other big banks, and concluded that bigger is not necessarily better.
Bryan Luke, executive vice president, Hawaii National Bank
Bryan Luke, executive vice president of Hawaii National Bank, agrees that the big guys here behave more like community banks than big Mainland banks. But even here there is a difference, he says.
“We have taken that traditional aspect of banking and kept that,” Luke says. “Within a larger organization, that gets passed around from person to person. Every year, there is someone new. With us, there is a bit more continuity.
“I like to call it relationship banking.”
While Luke and his company clearly feel they occupy a niche that is worth promoting, he is unwilling to get into an all-out battle with the big guys.
“We can compete in a friendly way. Hawaii is too small of a place to (do otherwise),” he says. “You can compete with each other and do it in a respectful way.”
Luke says his firm is going through a “rebranding process” that will emphasize, in a gentle way, the difference between his smaller, locally owned institution and the big companies, not just in Hawaii but on the Mainland as well.
“It’s really about personalized banking,” he says. “We have been getting a lot more unsolicited inquiries. People don’t feel just like being a number; they want personal contact with their banker.”
Do you like what you read? Subscribe to Hawaii Business Magazine »