First Insurance associates, friends and family volunteer at Queen Kaahumanu Elementary School for Make a Difference Day

First Insurance Company of Hawaii

April, 2015
CEO Jeff Shonka with Charla Chandler on the occasion of her 50th anniversary celebration with the company

CEO Jeff Shonka with Charla Chandler on the occasion of her 50th anniversary celebration with the company

The oldest and largest locally based property and casualty carrier, First Insurance Company of Hawaii (FICOH) has set the standard in its industry for customer service and financial stability as the only Hawaii-based carrier with an A+ rating from A.M. Best and Standard and Poor’s.

Founded in 1911, First Insurance protects its customers with quality personal and commercial insurance products offered via a network of independent agencies. But it’s not only their comprehensive insurance solutions that make them a leading organization. Their 320-person office in Honolulu has been ranked one of the state’s top places to work.

“First Insurance’s core values are integral to how our associates approach their jobs,” says Jeff Shonka, President and CEO. “We use the acronym RICE to refer to our values, which include treating people with respect, beginning every action with a commitment to integrity, creating the future for the company and community, and delivering excellence in customer service.”

“We express our commitment to the community through the many volunteer efforts our associates participate in throughout the year and through the monetary donations made by our First Insurance Charitable Foundation.”

First Insurance understands a company must support its own team in order to successfully deliver on its commitments to its customers. In addition to a robust benefits program, First Insurance offers its associates flex time, telecommuting options, tuition reimbursement, monetary awards for earning key professional designations, and a Koa Award program designed to reward innovative ideas and solutions.

“We search for employees who are solutions-oriented, motivated, and who will always strive to do the right thing for our customers,” Shonka says. “We also make a point of celebrating our wins. We have a profit-sharing program that gives associates a personal stake in our financial performance, and are proud of the fact that we’ve been able to distribute bonuses every year since the program was created more than a decade ago.”

With more than 100 years of history behind it, First Insurance is setting the groundwork for another century of success. And by staying true to its values and prioritizing innovation, the company is already well on its way.








1100 Ward Avenue
Honolulu, HI 96814

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