Malcolm Leong has been named UHA vice president of client services and sales. A redefined organizational focus on customer experience resulted in a realignment of responsibilities within UHA’s leadership team and expansion of Mr. Leong’s areas of oversight given the natural synergy between these two areas.
Mr. Leong now stewards UHA’s sales operations including business development, member retention and broker relations. Additionally, he continues to oversee the entire Client Services team, which serves as the primary contact for UHA employer groups and brokers. In that position, he manages the development of practices and procedures that create the best possible experience for all UHA clients through superior customer care and support.
Mr. Leong is an industry veteran who first joined UHA in 2000. He is a graduate of Punahou School and studied at the University of Hawai‘i at Mānoa.
He currently serves on the Board of Directors for the Punahou Alumni Association, where he is president-elect. He also serves as a director for the Hawai‘i Association of Health Underwriters.