Photography by Jeff Hawe and courtesy of respective families.

Survive and Thrive

Beverly Creamer

There’s a perfect storm ahead, and most of Hawaii’s family businesses are not prepared. That’s one conclusion from a groundbreaking survey of owners at about 140 family-owned local companies. The first-of-its-kind survey was conducted by research company Market Trends for Business Consulting Resources, a locally owned company that advises family businesses. “Family businesses are facing Read the full article…

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Hawaii Depends on Small Businesses

Reg Baker

Small businesses are so crucial to Hawaii that they must be nurtured and protected for the overall economy to grow. The federal Small Business Administration has different definitions for a small business depending on the industry, but, if we use one of the SBA’s definitions – 500 or fewer employees – then 99 percent of Read the full article…

June 2017 , Small Business
July, 2017
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Manage to the Max

Reg Baker

My last column explained why small businesses are so crucial to Hawaii and that they must be nurtured for the overall economy to grow. This column offers a simple but effective strategy to manage your business to maximum capacity. First, you must appreciate that to improve, you need to have a benchmark to measure performance. Read the full article…

Photo by David Croxford.

Ask the Expert: Health Insurance for Employees

Mary Ann Barnes, President, Kaiser Permanente Hawaii

Q: I’m thinking about cutting my employees’ health benefits to save money. What potential downsides should I consider? A: There’s no doubt healthcare costs are a concern for employers and employees alike. However, investing in the health of your workers has a greater impact on your business than you may realize. Here are a few Read the full article…

Restaurants and tourism companies are some of Michelle Chun's biggest clients. They want an outside assessment of their customer service from Chun's “mystery shoppers.” She is photographed at Arancino di Mare in Waikiki. Photo by David Croxford.

Local-Kine Biz: Can You Keep a Secret?

Jackie M. Young

Ever wonder what customers really think of your business, and what sort of service they receive when you’re not around? Mystery shopping firm Insight Twenty20 can tell you. “Michelle Chun and her team understand the hospitality industry and what keeps guests coming back,” says Turtle Bay Resort manager Brian Hunnings, a client for more than Read the full article…