It Takes a Village to Host a Tourist

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It took 31,000 tiles to redo the two rainbows on the Rainbow Tower, at a cost of $11 million for the tiles alone and $45 million for the tower’s overall upgrade. The hotel is constantly renovating; in 2013, the Hilton says it spent $25 million just on upgrades to the Alii tower.
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Globally, many popular destinations are experiencing a backlash against tourism. Here are multiple perspectives on the message that Hawai‘i should send to potential visitors.
2025 SmallBiz Editor’s Choice Award winner: President Al Kakazu says his main job is to make the customers’ job easier.