How to Elevate Customer Service with Japan’s Kikubari
Kikubari means “to share one’s spirit,” and the model can be adapted to Hawai‘i’s hospitality industry, or any company.
Author: Ray Tsuchiyama
How to Plan for Business Growth When the Future Is Uncertain
6 strategies to move past survival mode and start thinking long term.
How the Board of Directors Can Get a Company Through the COVID Crisis
Experienced and diverse boards of directors should be playing crucial roles now for local companies of every size – from the biggest Top 250 corporations to the smallest family-owned firms. Every board’s normal oversight functions are complicated by how the pandemic…
CEOs and COVID-19:
10 Steps to Take Now
The COVID-19 pandemic and looming recession present unprecedented challenges for all businesses. Here is what Hawai‘i CEOs should do immediately to ensure their firms’ survival: 1. No. 1 Priority is Your Employees Direct your managers to communicate HR-approved health…
The Value of Financial Audits for Fast-Growth Firms
Q: What is a financial audit? A: Before launching a growth strategy, an akamai CEO launches a financial audit, which is not listing QuickBooks accounting errors. Rather, it consists of 20 to 25 questions and is completed by the CEO,…
25 People for the Next 25 Years
Thirty-year-old developer Adam Wong has an intoxicating vision for a vibrant — and affordable — Honolulu. Thirty-three-year-old James Koshiba dreams of a new generation of socially-conscious businesses that do as much for the community as they do their bottom lines.…
Internet Transforms Home Sales, but Realtors Survive
Some say real estate professionals might be more important than ever Less than 20 years ago, prospective homebuyers could look at newspapers and drive around to find yard signs. However, most would call a Realtor because they alone had access…
Ask SmallBiz: Dividing Family Stock
Q. What should the owners of a family business consider when dividing shares of stock among their children? I have been told never to give two children equal shares. -Monica Toguchi, VP, Administration and Planning, Highway Inn Inc. A. You’re right,…
