How to Elevate Customer Service with Japan’s Kikubari
Kikubari means “to share one’s spirit,” and the model can be adapted to Hawai‘i’s hospitality industry, or any company.
Top Nav
Kikubari means “to share one’s spirit,” and the model can be adapted to Hawai‘i’s hospitality industry, or any company.
6 strategies to move past survival mode and start thinking long term.
Experienced and diverse boards of directors should be playing crucial roles now for local companies of every size – from the biggest Top 250 corporations to the smallest family-owned firms. Every board’s normal oversight functions are complicated by how the pandemic…
The COVID-19 pandemic and looming recession present unprecedented challenges for all businesses. Here is what Hawai‘i CEOs should do immediately to ensure their firms’ survival: 1. No. 1 Priority is Your Employees Direct your managers to communicate HR-approved health…
Q: What is a financial audit? A: Before launching a growth strategy, an akamai CEO launches a financial audit, which is not listing QuickBooks accounting errors. Rather, it consists of 20 to 25 questions and is completed by the CEO,…
Globally, many popular destinations are experiencing a backlash against tourism. Here are multiple perspectives on the message that Hawai‘i should send to potential visitors.
2025 SmallBiz Editor’s Choice Award winner: President Al Kakazu says his main job is to make the customers’ job easier.