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Building Customer Loyalty

There are many reasons Luibueno’s Mexican and Seafood Restaurant in Haleiwa has made so many loyal customers since it opened in March 2010. The Spanish and Baja Mexican family recipes from husband-and-wife owners Luis and Taryn Silva have a lot…

How to Reduce Risks & Lower Costs

It’s no secret that small businesses typically don’t qualify for the risk-assessment and loss-prevention counseling that large firms get from insurance companies. Big customers paying tens of thousands of dollars in premiums can get specialists to visit their businesses to…

Talk Story with Jim Scott

Q:How has the process of fundraising changed in your time at Punahou? A: When I first got hired, Punahou was leaning on its traditional donors, the kamaaina families that had sent their kids here for generations. But, as we expanded our…

Top-Flight Leadership

Mark Dunkerley turned Hawaiian Airlines into a world-class carrier “You’d have to be crazy to get into the airline business,” Mark Dunkerley said wryly. The Hawaiian Airlines CEO was speaking late last year to a group of young leaders from…

Hurry up and Wait on Taxes

Businesses must pay GET earlier, but state takes longer to cash checks For decades, the state has taken weeks on average – even months – to cash taxpayers’ checks. Now, with government-worker furloughs and restrictions on temporary hires, the check-cashing…

Broke da Face

Hot sauce isn’t a common condiment for pizza, but it works when it’s from Broke Da Face Sauces. Used at the V Lounge Kiawe Fire Pizza in Honolulu, it gives a flavorful, spicy kick that does more than just “broke…

What's it Worth?

This wooden monkeypod vase from Gump’s, circa 1930s or 1940s, is carved with a shallow relief of torch ginger. Gump’s Hawaii store opened in 1929 in Waikiki on Kalakaua Avenue and commissioned local artists to produce works of art, many…

Concierge to the Rescue

Helping guests in every way possible Guests usually ask the hotel concierge basic questions like, “What’s a great place for a romantic dinner?” or “How do I get to the North Shore?” But the request is sometimes more challenging, like…

Feedback

Aloha United Way changing with the times While it is true that the dynamics of charitable giving have changed (“New Culture of Giving,” November), it is important not to understate the value that Aloha United Way provides to the community…

Spread Out Your Taxes (This Year Only)

It’s not every day that the federal government allows people to pay taxes over two years instead of one. But that’s what it’s offering to those who convert their traditional individual retirement accounts into Roth IRAs. The catch is people…