Photography by Jeff Hawe and courtesy of respective families.

Survive and Thrive

Beverly Creamer

There’s a perfect storm ahead, and most of Hawaii’s family businesses are not prepared. That’s one conclusion from a groundbreaking survey of owners at about 140 family-owned local companies. The first-of-its-kind survey was conducted by research company Market Trends for Business Consulting Resources, a locally owned company that advises family businesses. “Family businesses are facing Read the full article…

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Manage to the Max

Reg Baker

My last column explained why small businesses are so crucial to Hawaii and that they must be nurtured for the overall economy to grow. This column offers a simple but effective strategy to manage your business to maximum capacity. First, you must appreciate that to improve, you need to have a benchmark to measure performance. Read the full article…

Restaurants and tourism companies are some of Michelle Chun's biggest clients. They want an outside assessment of their customer service from Chun's “mystery shoppers.” She is photographed at Arancino di Mare in Waikiki. Photo by David Croxford.

Local-Kine Biz: Can You Keep a Secret?

Jackie M. Young

Ever wonder what customers really think of your business, and what sort of service they receive when you’re not around? Mystery shopping firm Insight Twenty20 can tell you. “Michelle Chun and her team understand the hospitality industry and what keeps guests coming back,” says Turtle Bay Resort manager Brian Hunnings, a client for more than Read the full article…

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Leadership Conference 2017 Information

Hawaii Business magazine

ABOUT THE CONFERENCE Join Hawaii Business magazine for the largest professional development conference in Hawaii. The conference aims to help build smart, confident and authentic leaders through a full-day of skill-building workshops, speakers and networking. The State’s most prominent leaders come together to share insights and experiences with the next generation of the leaders. 2016 Read the full article…